Nursing 24/7 Concierge Program
Live Registered Nurses 24/7
Inbound and/or Outbound
Tele-Triage for Patients and HCPs
In today's digital world, your patients expect and have come to rely on easy access to healthcare information and support. DataCation Healthcare has over 60 Registered Nurses available as we can customize a solution that will provide 24/7 patient-focused access to meet your patients’ and healthcare provider’s needs. Very few of our Call Center competitors have RNs certified to triage patients in all 50 states like DataCation Healthcare. Failure to have triage nurses certified to triage patients in all 50 states opens up our competitors and pharmaceutical companies to possible litigation.
The Nurse Concierge Program can provide patient services such as:
Live counseling for newly diagnosed, novice, and mature patients
Disease Information: one-on-one discussions with a Registered Nurse
Product Information: what to expect and general questions about the treatment
Coverage and Financial Support Information
Savings Cards or Co-Pay Coupon Availability
Monthly Compliance/Adherence reminders for opt-in patients
Reminder calls to patients, prompting them to follow-up with their physicians
Exclusive patient concierge services to Concierge Program members including:
Dedicated 24-7 Nurse toll-free support (while under your treatment)
Welcome calls to each patient or caregiver to review the medication guide, outline the therapy plan, schedule doctor appointments, provide compliance reminders, and set expectations